Double Warranties

That's right, we double all manufacturers' warranties. Simply put, if a product comes with a one year parts and labor warranty, we will double that so you get a two year parts and labor warranty. These days most products never fail. However, if by chance your product does fail, it would be nice to know that the cost of the repair will be covered by us. Some products come with as much as a two year "in home" warranty. With us, you would get four years warranty. Now that's service.


Free Setups for Life With Purchase of a Guitar (in store only)

Whenever you purchase a guitar at KAOS Music, we will set that guitar up once a year for life, for free! What does a setup include? It differs from case to case, but usually a setup includes a full cleaning of the body, neck, fretboard, and electronics (if necessary), re-string, and any playing adjustments the guitar may need. Our regular price for a setup is $75, so that's a huge savings over the life of your guitar ... free setups are not transferable, original owner only.


RETURN POLICIES (new products only)


Any new instrument or amplifier that we sell may be returned for a full refund, store credit or exchange of equal or greater value up to 7 days from the purchase date. Your instrument must be returned in its original condition with all of its original packaging. Any wear and tear will be assessed and a restocking charge may apply. For online purchases, the return period begins when you sign for your delivery. After 7 days and up to 30 days, instruments and amplifiers can be returned for a store credit.


Unopened software may be returned for full credit or exchange of equal or greater value up to 14 days from the date of purchase.


All books by their nature can be copied. Therefore, we can not offer any refund, credit or exchange on books.


Used/Consignment Products

Used products (items owned by KAOS) may be returned for exchange or store credit within 7 days of purchase. There are no returns or exchanges permitted on consignment products, all sales are final.



Any return claim must be accompanied by the original bill of sale and photo ID. Any Special Order is not returnable or refundable.

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